Copernicus Data Hub services restored to nominal operations

28 May 2020

The infrastructure incident that occurred at 00:00 on 27 May 2020 has been fixed and all data access services have been restored to their nominal operations.

The incident was caused by a problem on the power supply line of the data centre.

Some of the Copernicus Data Access services experienced a period of downtime as follows:

  • Open Access Hub (including SciHub and API Hub): from 00:00 to 11:30 UTC
  • Copernicus Services Data Hub: from 01:00 to 15:00 UTC
  • Collaborative Data Hub Node 1: from 00:00 to 14:40 UTC

Sentinels data publication was restored at 15:00 UTC.

The publication backlog of Sentinel-1 NTC products and of Sentinel-2 Level-1C products has been gradually absorbed between 15:00 UTC, on 27 May and 12:00 UTC, on 28 May.

The International Access Hub and the Collaborative Data Hub Node 2 and 3 were available throughout but product publication was suspended from 00:00 to 15:00 UTC of 27 May.

Sentinel-1 NRT products have been nominally provided via the Collaborative Data Hub Node 2.

Sentinel-5P PreOps and POD Hub have not been affected by the incident.

We apologise for any inconvenience this might have caused to your activities.

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