The Coordination Desk Service is responsible for all the engineering processes necessary to analyse the performances of the E2E CSC Ground Segment Operations, coordinate the various issues that may impact on the multiple Ground Segments Services, coordinate the response to the user’s inquiry or complaint, ensuring the correct level of information is easily available to the users with reference to the CSC operations and outputs.
The Coordination Desk Service encompasses the following main functions:

• PA/QA elements for 
  • coordinated anomaly management 
  • coordinated maintenance management
  • coordinated configuration control.
• Coordination helpdesk operations to trigger 2nd line investigations within the various service elements.
• Operations and maintenance of the Coordinated Anomaly Management System, providing an open environment shared among all entities contributing to the CSC operations, for the coordinated management of service anomalies affecting the E2E operations, management of service maintenance activities and configuration control.
• Users and web information support
• Integration and Validation activities
• Benchmarking and Conformance testing

By its nature, the Services Operations Coordination is common to all Copernicus missions and covers the complete operational chain.