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User Support

The Services Coordinated Interface (SCI) team can be contacted via email at EOSupport@Copernicus.esa.int for support, in particular for:

  • Clarifications regarding the registration process
  • Sentinel enquiries
  • Reporting issues related to products/service quality

Registration

The free, full and open data policy adopted for the Copernicus programme foresees access available to all users for the Sentinel data products, via a simple pre-registration.

Who needs to register:

Registration is open to all users via simple on-line self-registration accessible via the Copernicus Open Access Hub.

Following registration, the user can immediately download Sentinel products generated systematically from all acquired data. Please note that depending on the mission and the acquisition time of the product, the full operational qualification may not yet be completed.

Member States requiring data for national initiatives in the frame of the Sentinels Collaborative Ground Segment. Copernicus Services members and European Institutions, as well as Collaborative Ground Segments need not register on this service, they are served via dedicated access points.

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Maintenance Announcements

Copernicus Sentinel-3 data unavailability 10 September 2021 Due to an issue that occurred at PDGS level from 07 September 2021 18:00 UTC to 08 September...
Copernicus Sentinel Data Access Annual Report 2020 08 September 2021 We are pleased to publish the sixth Copernicus Sentinel Data Access Annual Report. This...
Infrastructure Maintenance activity on 06 September 2021 03 September 2021 Due to a scheduled infrastructure maintenance on 06 September 2021 from 06:00 to...