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User Support

The Services Coordinated Interface (SCI) team can be contacted via email at EOSupport@Copernicus.esa.int for support, in particular for:

  • Clarifications regarding the registration process
  • Sentinel enquiries
  • Reporting issues related to products/service quality

Registration

The free, full and open data policy adopted for the Copernicus programme foresees access available to all users for the Sentinel data products, via a simple pre-registration.

Who needs to register:

Registration is open to all users via simple on-line self-registration accessible via the Copernicus Open Access Hub.

Following registration, the user can immediately download Sentinel products generated systematically from all acquired data. Please note that depending on the mission and the acquisition time of the product, the full operational qualification may not yet be completed.

Member States requiring data for national initiatives in the frame of the Sentinels Collaborative Ground Segment. Copernicus Services members and European Institutions, as well as Collaborative Ground Segments need not register on this service, they are served via dedicated access points.

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Maintenance Announcements

Copernicus Sentinel-2B MSI decontamination between 13 and 14 December 2021 06 December 2021 A routine decontamination activity of the Copernicus Sentinel-2B...
Copernicus Sentinel-3A data unavailability on 7 December 2021 03 December 2021 Due to a Copernicus Sentinel-3A orbit correction manoeuvre, degradation of...
Copernicus Sentinel-3A data unavailability on 3 December 2021 02 December 2021 Due to a Copernicus Sentinel-3A orbit correction manoeuvre, degradation of...