User Support

The Services Coordinated Interface (SCI) team can be contacted via email at for support, in particular for:

  • Clarifications regarding the registration process
  • Sentinel enquiries
  • Reporting issues related to products/service quality


The free, full and open data policy adopted for the Copernicus programme foresees access available to all users for the Sentinel data products, via a simple pre-registration.

Who needs to register:

Registration is open to all users via simple on-line self-registration accessible via the Copernicus Open Access Hub.

Following registration, the user can immediately download Sentinel products generated systematically from all acquired data. Please note that depending on the mission and the acquisition time of the product, the full operational qualification may not yet be completed.

Member States requiring data for national initiatives in the frame of the Sentinels Collaborative Ground Segment. Copernicus Services members and European Institutions, as well as Collaborative Ground Segments need not register on this service, they are served via dedicated access points.

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Maintenance Announcements

Copernicus Sentinel-3B data unavailability 08 June 2021 Due to an issue that occurred at PDGS level, the Near Real Time Copernicus Sentinel-3B SLSTR Level 1...
Update of Copernicus Sentinel-2 Level-1C and Level-2A Processing Baselines 03 June 2021 Within the next couple of weeks, the Copernicus Sentinel-2 products...
Temporary unavailability of Copernicus Sentinel-2 production on 30-31 May 2021 01 June 2021 A contingency at ground segment level occurred on the evening of...