User Support

The Services Coordinated Interface (SCI) team can be contacted via email at for support, in particular for:

  • Clarifications regarding the registration process
  • Sentinel enquiries
  • Reporting issues related to products/service quality


The free, full and open data policy adopted for the Copernicus programme foresees access available to all users for the Sentinel data products, via a simple pre-registration.

Who needs to register:

Registration is open to all users via simple on-line self-registration accessible via the Copernicus Open Access Hub.

Following registration, the user can immediately download Sentinel products generated systematically from all acquired data. Please note that depending on the mission and the acquisition time of the product, the full operational qualification may not yet be completed.

Member States requiring data for national initiatives in the frame of the Sentinels Collaborative Ground Segment. Copernicus Services members and European Institutions, as well as Collaborative Ground Segments need not register on this service, they are served via dedicated access points.

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Maintenance Announcements

Copernicus Sentinel-5P SO2, HCHO OFFL, O3_TCL publication 22 July 2021 Following the issue reported on 16 July, we are pleased to report that Copernicus...
Copernicus Sentinel-2 L2A products affected by planned maintenance on 19 July 21 July 2021 Due to planned maintenance on 19 July for the Copernicus...
Copernicus Sentinel-3 publication delays 21 July 2021 A publication delay of both Near Real Time and Offline Copernicus Sentinel-3 products started at...