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User Support

Data Access - User Support

The Services Coordinated Interface (SCI) team can be contacted via email at for support, in particular for:

  • Clarifications regarding the registration process
  • Sentinel enquiries
  • Reporting issues related to products/service quality

Users requiring support for the new Copernicus Data Space Ecosystem may find all support related information here.


Data Access - Registration

The free, full and open data policy adopted for the Copernicus programme foresees access available to all users for the Sentinel data products, via a simple pre-registration.

Registration for Copernicus Data Space Ecosystem

Users are encouraged to register and access the Copernicus Data Space Ecosystem to prepare to migrate their activities towards the new services available. Self-registration is available online starting from 24 January 2023. To respect user privacy and credentials there will be no automated of migration of existing user accounts.

Registration for Copernicus Open Access Hub

Registration is open to all users via simple on-line self-registration accessible via the Copernicus Open Access Hub.

Following registration, the user can immediately download Sentinel products generated systematically from all acquired data. Please note that depending on the mission and the acquisition time of the product, the full operational qualification may not yet be completed.

Member States requiring data for national initiatives in the frame of the Sentinels Collaborative Ground Segment. Copernicus Services members and European Institutions, as well as Collaborative Ground Segments need not register on this service, they are served via dedicated access points.

Registration to the Copernicus Open Access Hub remains open to all users via on-line self-registration until June 2023. The Copernicus Data Hub distribution service will continue offering access to Sentinel data with a gradual ramp-down of the operations capacity and data offering until end of September 2023.


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Maintenance Announcements

Activation of the Offline service for the Sentinel-5P L1B data 12 January 2023 In common with the operations schema of Sentinels 1,2& 3, the operations...

Data Hub Infrastructure Maintenance activity - September 2022 09 September 2022 A series of maintenance activities are scheduled for updating the data hub...

Deployment of Sentinel-2 Processing Baseline 04.00 and Provision of New Sample Products 15 December 2021 ESA is pleased to announce that the new Sentinel-2...