Blocking incident on the Data Hub Infrastructure

24 April 2018

Users are informed that a blocking infrastructure incident has occurred at one of the data hub centres on 24 April 2018 at 09:30 UTC, which has lead to a downtime of the following dissemination services:

  • Open Access Hub (including API Hub)
  • Copernicus Services Data Hub
  • Collaborative Data Hub Node 1
  • Sentinel-3 PreOps
  • GNSS Rinex PreOps

Commissioning services have also been affected.

The publication of new products on ColHub, Node 2 and Node 3 and on the International Access Hub, is temporarily suspended.

The incident is under investigation by the on-site engineers.  An update will be provided as soon as the failures are isolated and a schedule for service recovery is available.

We apologise for the inconvenience this may cause.

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